At Zafra, we specialise in providing customer service outsourcing solutions, designed to elevate your business and exceed your customer's expectations.
With call centers in both the UK and South Africa, we pride ourselves on being a leading call centre outsourcing service provider that understands the importance of seamless customer interactions.
At Zafra, we believe that exceptional customer service plays an integral part of any successful business. With this belief in mind, we are dedicated to delivering exceptional customer experiences through our outsourcing services. Whether you require support for technical assistance, sales inquiries, order processing, or general customer care, we have the expertise to handle it all.Tailored Solutions:
Every business is unique, and so are its customer service requirements. That's why, at Zafra, we don't believe in one-size-fits-all solutions. Our team of professionals will work closely with you to understand your specific needs, challenges, and goals. Based on this understanding, we craft tailor-made outsourcing solutions that align perfectly with your brand identity and values.
Hybrid Approach – UK & South Africa Call Centres
With a head office in the UK and our own Zafra owned South Africa call centre, Zafra provides the best of both worlds. Our UK-based account management team provide clients with a direct point of contact and are accessible to our clients in the UK and Europe, offering a convenient and smooth communication experience.
Simultaneously, our South African team brings in a diverse talent pool, cost-efficiency, and round-the-clock support, catering to businesses from around the world.
Trained Professionals
Our success hinges on the expertise and dedication of our team. We handpick our call centre agents through rigorous recruitment processes and invest in their continuous training and development.
Each team member at Zafra receives on-going and support from team leaders including live QA (Quality Assurance) ensuring that every customer interaction is personalised and satisfactory.
Data Security and Compliance
At Zafra, we understand the significance of data security and compliance. We adhere to strict data protection regulations, ensuring that your customers' sensitive information is handled with the utmost care and confidentiality. With robust security measures in place, you can trust us to safeguard your brand reputation and customer trust.
Client data never leaves our secure UK servers, and all data management, CRM's & VOIP Systems are managed from our UK head office.
Why Zafra
24/7 Availability
Customer service never sleeps, and neither do we. With round-the-clock availability, our teams ensure that your customers receive support whenever they need it, fostering trust and loyalty in your brand.
Cost-Effective Solutions
Outsourcing customer service calls to Zafra can significantly reduce your operational costs by up to 60%. Our strategic locations and optimised processes enable us to deliver exceptional service without compromising your budget.
Scalability and Flexibility
As your business grows, so do your customer service needs. With Zafra, you can easily scale up or down based on demand, ensuring you always have the right level of support to meet your customers' expectations.
Have A Project in Mind?
Let Zafra handle your customer service interactions, while you focus on what matters most – growing your business. Contact our friendly team today to discuss how we can collaborate to elevate your customer service game to new heights.
Schedule A CallManagement
Warren Short
Immigrated from South Africa, Warrens 28 years of data driven direct and telemarketing campaign management has seen him work with some of the biggest charities and blue chips organisations in the UK.
His foresight and investment into a South African office and creating Hybrid products for his UK clients has helped them achieve up to 60% reduction in their marketing and acquisition budget while generating a 40% increase in ROI.
Harry Cawley
A digital and online specialist Harry has driven our digital services from strength to strength. From web design, development and PPC marketing our digital services play an integral part of our clients success.
Harrys call centre experience along with digital knowledge has created our highly responsive online lead generation campaigns which we feed into our call centre for our charity and commercial clients telemarketing campaign.
Find out more
Contact Us
UK Head Office
Meadowview Business Centre,
Norwich,
Norfolk,
NR1 3PP
Email:
hello@zafra.co.uk
Call Us:
Harry: 07808 010326
Warren: 07809 118206